On our high-quality Monolith BBQ Guru Edition ceramic grills and accessories, we guarantee up to 10 years warranty on individual components:
– 10 years on all ceramic components of the grills
– 2 years on all other components of the grills
– 2 years on accessories, supplements, and grill tools
The exact warranty conditions can be found here: Monolith BBQ Guru Edition Guarantee Conditions
For warranty / warranty issues and complaints, please contact BBQ Guru or use the complaint form.
In order to resolve the complaint, we need a copy of the proof of purchase as well as a meaningful picture. This means you must keep the purchase slip, the invoice, or any other appropriate proof of purchase.
Images and documents can be uploaded in the file formats jpg / jpeg / png / pdf via the complaints form.
You can also contact us in writing:
The BBQ Guru
359 Ivyland Road
Warminster, PA 18974-2205
Phone: 800-288-GURU (4878)
Irrespective of the voluntary guarantee granted by Monolith BBQ Guru Edition, the two-year statutory warranty provisions apply as from the acceptance of the products by the end customer.
These statutory warranty schemes are not in any way restricted by our (voluntary) guarantee and are complete.